Private Patients Billing Office Coordinator (Najaf or Basra based)

We are seeking an experienced Private Patients Billing Office Coordinator to join either Policlinico San Donato branch in Najaf, Iraq, or Istituti Ospedalieri Bergamaschi branch in Basra, Iraq. The role will focus on managing the billing process for private patients, ensuring accurate invoicing and handling all aspects of financial transactions related to patient care. The coordinator will work closely with patients, hospital departments, and external parties to ensure efficient billing operations.

Key Responsibilities

Prepare detailed quotations and estimates for private patients based on their specific needs and the services provided and type of engagement (insurance or cash based).
Ensure that all estimates are accurate, transparent, and compliant with facility pricing policies and procedures.
Provide clear and detailed explanations of costs and billing procedures to patients and their families.
Oversee and manage the billing process for private patients, ensuring that invoices for all services provided are generated and issued promptly.
Ensure that all charges are accurately recorded according to hospital policies and agreements with patients.
Review patient accounts to verify that all procedures, treatments, and services are correctly captured for billing.
Provide private patients and their families with clear and helpful information regarding billing procedures, payment options, and financial responsibilities.
Coordinate with insurance providers to confirm coverage, process claims, and resolve billing discrepancies.
Respond to patient inquiries regarding billing issues in a professional and timely manner.
Maintain accurate and comprehensive records of all billing transactions, patient accounts, and payment histories.
Ensure strict adherence to privacy regulations and hospital policies concerning patient financial information.
Reconcile patient accounts and address any discrepancies between billed amounts and received payments.
Prepare and review financial reports, including those related to outstanding accounts and overall billing revenue.
Identify opportunities for improving billing efficiency and streamlining the process.
Suggest and implement best practices to improve patient experience and enhance billing procedures.

Qualifications

Degree in Economics, Accounting, Healthcare Management, Business Administration, or a related field is preferred.
5+ years of experience in medical billing, finance, or a related administrative role, preferably in hospital setting in Iraq
Strong understanding of hospital billing procedures, financial reconciliation, and patient account management.
Will work in coordination and under the supervision of the contract and benefit manager for private activity.
Excellent organizational and communication skills, with the ability to manage multiple tasks and interact professionally with patients and staff.
Strong problem-solving and analytical skills.
Proficiency in both Arabic and English (written and spoken) is mandatory.

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